Refund Policy

Refund & Cancellation Policy

At Modern Compound, we want you to order with confidence. This policy covers two situations: preorder deposits (before your product ships) and delivered products. For anything below, email us at customersupport@moderncompound.com and we'll help you personally.

1. Preorder Deposit Refunds (before dispatch)

When you preorder, you pay a 50% deposit to reserve your unit. The remaining balance is collected before we dispatch.

• Your deposit is fully refundable up until we dispatch your order. If you change your mind any time before dispatch, email us and we'll refund your deposit in full.
• Once you've paid the balance and your order has been dispatched, the preorder stage is complete and the standard delivered-product terms in Section 2 apply.
• Refunds are issued to your original payment method, and typically reflect within 5–7 business days depending on your bank or card provider.
• If we cancel your preorder for any reason on our side — such as a production delay or being unable to fulfil — you'll receive a full refund of everything paid, with no deductions.

To request a deposit refund, email customersupport@moderncompound.com with your order number. We currently handle all refund requests manually and personally, so please allow us a short window to respond and process.

2. Delivered Product Refunds & Replacements (after arrival)

Because our products are consumable health supplements, hygiene and safety guide these terms.

We will replace or fully refund your order if:

• The product arrives damaged, leaking, or defective, or
• You received the wrong item.

For these cases, email customersupport@moderncompound.com within 48 hours of delivery with your order number and a photo of the product and packaging. We'll arrange a replacement or a full refund.

We are unable to accept returns or refunds if:

• The product has been opened, used, or the seal broken — for the safety of all our customers, opened supplements cannot be resold or returned, and
• The request is a change of mind on an opened product.

Sealed, unopened products may be eligible for return within 7 days of delivery — email us and we'll let you know. The item must be unused, unopened, and in its original packaging; return shipping for change-of-mind returns is the customer's responsibility.

Quality concerns: if you have any concern about the product's quality or safety, contact us immediately at customersupport@moderncompound.com and we'll address it as a priority.

How to reach us

We don't yet run an automated ticketing system — every request is handled personally by our team. For any refund, cancellation, replacement, or quality issue, email customersupport@moderncompound.com with your order number and a short description (and photos, where relevant). We'll get back to you as quickly as we can.