Contact
Get in touch
We don’t run an automated ticketing system yet — every message is read and answered personally by our team. Email is the fastest way to reach us, and we’ll get back to you as quickly as we can.
Orders & support
Orders, refunds & product issues
For a refund, cancellation, replacement, or a quality concern, email us with your order number and a short description — and a photo of the product and packaging where it’s relevant. We handle every request manually, so please allow us a little time.
General enquiries
Everything else
Questions about the protocols, the formulas, stockists, or press — write to us here and it’ll reach the right person.
When you email us
- Your order number, if your message is about an order.
- A short description of what you need.
- For a damaged, leaking, or wrong item: a photo of the product and packaging.
The full terms are in our refund & cancellation policy. Common product questions are answered in the FAQ on each product page.